- 1、本文档共26页,可阅读全部内容。
- 2、原创力文档(book118)网站文档一经付费(服务费),不意味着购买了该文档的版权,仅供个人/单位学习、研究之用,不得用于商业用途,未经授权,严禁复制、发行、汇编、翻译或者网络传播等,侵权必究。
- 3、本站所有内容均由合作方或网友上传,本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺!文档内容仅供研究参考,付费前请自行鉴别。如您付费,意味着您自己接受本站规则且自行承担风险,本站不退款、不进行额外附加服务;查看《如何避免下载的几个坑》。如果您已付费下载过本站文档,您可以点击 这里二次下载。
- 4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等,请点击“版权申诉”(推荐),也可以打举报电话:400-050-0827(电话支持时间:9:00-18:30)。
查看更多
* Have you ever been on a whale watching tour? videocamera awesome refund available dolphin seal fare brochure 摄像机 可怕的; 使人敬畏的 偿[归, 退]还; 偿付 可得到的, 可达到的, 可用的 海豚 海豹 车费;船费;运费;票价 说明书, 简介材料, 手册 Whale Watching Tours What can you experience on this tour? witness the awesome whales, listen to whales singing, watch them underwater(leap feed) enjoy plenty of other marine animals… Whale watching is an extremely rewarding and unforgettable experience! Ad: Problems: If the weather is wet… Our success rate for seeing whales on our tour is 98%. Make complaints get a refund Problem 1: Problem 2: Problem 3: Too wet to go outside Boat got back too late Saw only one whale in the distance Not stated A full refund A refund of half the fare Not stated A full refund A refund of half the fare Not stated A full refund A refund of half the fare I’m sorry but ________________________ with the tour. Well, it was _____________________outside … My two kids ______________________ . Dialogue 1 we weren’t very happy so wet we couldn’t go are very disappointed 1) Yes, the whales were awesome but _________________________ . 2) I’m sorry but _________________________ , I now have to make another airline booking and I have no idea whether there’ll be any seats available. ____________________ . I’m feeling very annoyed that’s not good enough I’d like a full refund Dialogue 2 1) Excuse me, the tour _______________ _______________________________ and we’d _____________ please. 2) ______________________________ as we’re visitors to this area and we’re leaving tomorrow morning. 3) Well, actually, _______________________. husband and I had expected like a refund I’m afraid that’s no good for us we’d like a full refund wasn’t what my Dialogue 3 How to make an apology and give explanations? How to make a complaint? ?When making complaints: I’m sorry but… I’m afraid…. That’s not good enough. I’d like a refund, please.
文档评论(0)