M7U3-listen,writing-j.ppt

* Have you ever been on a whale watching tour? videocamera awesome refund available dolphin seal fare brochure 摄像机 可怕的; 使人敬畏的 偿[归, 退]还; 偿付 可得到的, 可达到的, 可用的 海豚 海豹 车费;船费;运费;票价 说明书, 简介材料, 手册 Whale Watching Tours What can you experience on this tour? witness the awesome whales, listen to whales singing, watch them underwater(leap feed) enjoy plenty of other marine animals… Whale watching is an extremely rewarding and unforgettable experience! Ad: Problems: If the weather is wet… Our success rate for seeing whales on our tour is 98%. Make complaints get a refund Problem 1: Problem 2: Problem 3: Too wet to go outside Boat got back too late Saw only one whale in the distance Not stated A full refund A refund of half the fare Not stated A full refund A refund of half the fare Not stated A full refund A refund of half the fare I’m sorry but ________________________ with the tour. Well, it was _____________________outside … My two kids ______________________ . Dialogue 1 we weren’t very happy so wet we couldn’t go are very disappointed 1) Yes, the whales were awesome but _________________________ . 2) I’m sorry but _________________________ , I now have to make another airline booking and I have no idea whether there’ll be any seats available. ____________________ . I’m feeling very annoyed that’s not good enough I’d like a full refund Dialogue 2 1) Excuse me, the tour _______________ _______________________________ and we’d _____________ please. 2) ______________________________ as we’re visitors to this area and we’re leaving tomorrow morning. 3) Well, actually, _______________________. husband and I had expected like a refund I’m afraid that’s no good for us we’d like a full refund wasn’t what my Dialogue 3 How to make an apology and give explanations? How to make a complaint? ?When making complaints: I’m sorry but… I’m afraid…. That’s not good enough. I’d like a refund, please.