第11章_知识管理20141201.ppt

参考资料 Kenneth C. Laudon, Jane P. Laudon. Management Information Systems: managing the digital firm, 9th Edition Pearson - Prentice Hall, New Jersey, 2006 肯尼斯. 劳顿，简. 劳顿 箸. 薛华成 编译. 管理信息系统. 北京：机械工业出版社，2011. Challenge: Coordinating the flow of unstructured information and documents among multiple product development groups Solutions: Documentum eRoom software to manage product development documents Develop new business processes for document routing Illustrates the role of knowledge and document management systems for coordinating teams and achieving operational excellence * This graphic illustr