CERTIFICATION INTERNATIONAL TRADE 认证与国际贸易.ppt

* * * * * * * * * * * * FRAUD Inform your chief executive immediately Ensure there is an appropriate statutory order before handing over documents for examination For further advice contact WCF CUSTOMER CARE Quality Service Follow CPG guidelines Checks are necessary to avoid delays for goods and payments If documents are incorrect advise in friendly but firm manner and offer assistance where needed CUSTOMER CARE Consistency: Companies need to feel confident in the consistency of service offered by the chamber network Companies should be made aware of opening times for documentation Pricing Availability of e-Cert for EC and Arab docs CUSTOMER CARE Confidentiality Segregation of personal callers Stamping of documents away from the public area RECENT CO TRENDS Preferential Certificates of Origin (PCO) Electronic Certificates of Origin (ECO) WCF SUPPORT TO CHAMBERS ICC WCF CO Task Force ICC WCF International CO Guidelines () Thank you for participating in our WCF Webinar on COs! CONTACT: Steve Baker s.baker@.uk +44 24 7647 2538 British Chambers of Commerce Luz Rodriguez lrz@ +33 1 49 53 28 42 ICC World Chambers Federation 38 Cours Albert 1er 75008 Paris, France LISTEN: To a recording of this webinar at: /wcf  on the COs page of our webinar series CongressLink * * * * * * * * * * * * * * * * * * * * * * * * * INTRODUCTION TO COs WELCOME TO WCF Webinar Series – Certificates of Origin (COs) Steve Baker, ?Manager of International Trade Certification for the British Chambers of Commerce, will be our featured speaker Luz Rodriguez, Project Manager at ICC World Chambers Federation, will be our host Enjoy the session! TODAY’S SESSION: What are COs?and why they?are needed? How to determine and establish origin? Essential procedures and checklists for issuing COs Confidentiality rules and anti-fraud measures Customer care procedures for quality service, consistency and confidentiality COs trends – PCOs and ECOs WHAT IS A CO