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10 Design Elements (con’d.) 5. Relational trust. Predictability, dependability, and social-emotional support for uncertainty and risk-taking. Trust of colleagues. Trust of leadership. Trust of organization. 10 Design Elements (con’d.) 6. Accountability and reward system. Logic: What is inspected and rewarded is attended to. Alignment with CI as an organizational priority. Extra resources to encourage experimentation and risk-taking. 10 Design Elements (con’d.) 7. Capacity for data analysis. Knowledge and skills to collect, obtain, analyze, and interpret data for CI. Ability to use data in decision making. Organization’s capacity to generate and manage good data. 10 Design Elements (con’d.) 8. Fiscal and physical resources. Appropriate for context. Sufficient and sustained. Beyond general operations. “Slack” for CI. Time. 10 Design Elements (con’d.) 9. Internal management systems. Support for day-in-day-out CI work. Someone’s job assignment. Conduct and coordinate flows of information, ideas, communication. Manage processes of problem identification, experimentation, improvement. Environmental scanning and future probes. General management practices. 10 Design Elements (con’d.) 10. Leadership from the top. Linchpin for all design elements. Promote core values, identity, culture. Set goals, priorities, and expectations for CI. Promote development of organizational capacity and resources for CI. Manage boundaries and external environment. Champion CI inside and out organization. Comprehensive Design Models Self-designing organization (Susan Mohrman Thomas Cummings, 1989). Design requirements and dimensions (Paul Lillrank et al., 1998) The “B2change” organization (Edward Lawler Christopher Worley, 2006). CI “In Action” School cases: Shilling Elementary School, Newark Unified School District, CA. Will Rogers Elementary School, Santa-Monica-Malibu Unified School District, CA. Gustav Fritsche Middle School, Milwaukee, WI. Blue Mountain High School, Ontario, Canada.
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