《2009年上半年软考网络工程师考试上午冲刺试题.pptVIP

* 郭希哲 * International Logistics Case study Explain a customer service approach to logistics and distribution and how this would be appropriate to ZK. Topics to be discussed: ZK would need to research the needs of the customers, rank these in order of importance to the customer, consider these factors from the company’s perspective produce a customer service package and deliver and monitor its success. This would be beneficial to ZK as it would help improve their service and may allow the company to segment their service based on customer needs. 建议：给出与物流相关的客服方式，并且结合case展开讨论. 前一题中的4项按照ZK的战略排