01现代管理学之开篇.pptVIP

Types of Managers THE MANAGEMENT TASK 蒋华是某新华书店邮购部经理。该邮购部每天要处理大量的邮购业务，在一般情况下，登记订单、按单备货、发送货物等都有是由部门中的业务人员承担的。但在前一段时间里，接连发生多起A要的书发给了B，B要的书发给了A之类的事，引起了顾客极大的不满。今天又有一大批书要发送，蒋华不想让这种事情再发生。 有效的管理者＝成功的管理者 The Management Process PLANNING Setting goals Deciding on courses of action Developing rules procedures Developing plans (for organization and individuals) Forecasting The Management Process ORGANIZING Identifying jobs to be done Hiring people to do them Establishing departments Delegating Establishing a chain of command Coordination of work The Management Process LEADING Influencing people