PERFORMANCEAPPRAISAL..docVIP

CHAPTER SEVEN: PERFORMANCE APPRAISAL 第七章　绩效考评 CHAPTER OBJECTIVES 本章目标 AN BRIEF INTRODUCTON TO PERFORMANCE APPRAISAL 第一节　绩效考评概述 ? 1. The Significance of Performance Appraisal ? ? ? 2. Roles (作用) of Performance Appraisal ? ? ? 3. Principle of Performance Appraisal ? ? ? 4. Who Performance Appraisal ? ? PERFORMANCE APPRAISAL PROCESS 第二节　绩效考评的过程 ? 1. Preparation: To establish the criteria and standard for each position ? ? ? 2. Conducting Performance Appraisal ? ? ? 3． To Coach ? (辅导阶段) ? 4． To improve ? ? TYPES OF APPRAISAL INSTRUMENTS 第三节　绩效考评的方法 ? 1.Alternation Ranking Scale ? ? ? 2.Forced Distribution Method. ? （强制分布法） ? 3.Paired comparison Method ? （配对比较法） ? 4.GRAPHIC RATING SCALES ? （量表法） ? 5.BEHAVIORALLY ANCHORED RATING SCALES ? (行为锚定法) ? 6.Critical Incident Method ? (关键事件法) ? 7．MANAGEMENT-BY-OBJECTIVES ? （目标管理法） FEEDBACK INTERVIEW 第四节　绩效考评的面谈 EXERCISES 作业 Reference 参考文献 ? CHAPTER OBJECTIVES　　（本章目标） After you learn this chapter, you should be able to: 1. To cite the various objectives of performance appraisal. 2. To identify the basic consideration in selecting standards for appraisal 3. To identify and discuss the major performance appraisal method.4. To identify the different approaches to performance appraisal interview. 5.To describe the types of errors those are commonly found in performance appraisal AN BRIEF INTRODUCTON TO PERFORMANCE APPRAISAL 　　（第一节　绩效考评概述） CASE:“ Why did Zhang jump ship?”After graduated from the college, Zhang was recruited to be a salesman in Company Z .In the first two years, his performance was not so satisfactory because of lacking experience. But at the end of the third year, His performance was greatly improved. Last year, Zhang did a very good job, and he accomplished his sale-volume at the end of September. But the sales manager didn’t show any response to it, so Zhang felt quite disappointed. Zhang left the company in October since the company had no formal app