《0.客服后台操作以及售后处理基础篇篇.pptVIP

Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 客服那是相当重要 服务等同于商品一部分价值 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 我们网店客服主要就是通过网上和客户进行沟通，介绍商品，达成交易，以及包括包装发货，投诉处理。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 这个是E客服，点击E客服按钮可以进入E客服工作台 淘宝后台是每一个客服都是需要用到并且要每天用到。针对客服来说 卖家版旺旺，只有一个主账号，所以要开通E客服，开通E客服之后，才可以一个店铺，多个客服同时接待客户！ Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. E客服工作台（如图） E客服工作台就是客服接待客户的工作界面。包括了很多的部分,下面具体介绍下 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 如果旺旺上客户多的话 可以先点击客户 然后 点击圆圈内按钮 就可以将客户转给 自己的团队 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. “我的团队里”的旺旺号，都是店铺里的同事旺旺。如下图： 旺旺后对应的数量，表示正在接待的客户数。 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 如果客户多的话，直接把鼠标放到在聊客户上面，后面就会出现X图标 点击 一下就可以关闭和该客户的聊天，或者直接按键盘上的左上角的ESC键也可以 结束对话框 关闭聊天客户 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 淘宝后台点击进去会有以下部分：@子账号 管理@在线聊天记录@主动营销@分流设置@统计监控 淘宝后台（如图） Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd. 这个按钮是我们进入淘宝的经常用到的。点击我的淘宝可以看到店铺的一些信息，比如待发 货订单，退款中订单。需要评价订单，以及违规产品和累计扣分 我的淘宝 我的淘宝 Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 As