质量管理的历史与发展.docVIP

质量管理的历史与发展 蔡祖超（11营养，20110805132） 摘要：质量管理是指确定、目标和职责，并通过中的、和来使其实现的所有全部活动。它是生产和科学技术发展的顾客为关注焦点领导作用过程方法管理的系统方法持续改进基于事实的决策方法与供方的互利关系管理已成为一门新兴的，具有很强的综合性和实用性。它应用了、技术、数学等各成就和方法。Abstract：Quality management is to determine the quality policy, objectives and responsibilities, all the activities and by quality system planning, quality assurance and quality improvement of all management functions to its implementation. The history of quality management mainly includes three stages, which are the quality inspection stage, statistical quality control stage,and total quality management stage, it is the product of the production and the development of science and technology. There are a total of eight quality management principles: one is the customer focus, two is the leading role, the three is the full participation, four is the process method, the five is the method of system management, six is continuous improvement, seven is the factual approach to decision making, the eight is mutually beneficial supplier relationships. Management has become a new subject, has a comprehensive and practical. Achievements and methods of its application of management science, technology, math and other subjects. In short, quality management has become an important part of modern society, operation and management of modern enterprises cannot do without it. Key words：quality management,history,current situation,development 1 质量管理的发展历史 质量管理的发展历程主要包括三个阶段，分别是质量检验阶段，统计质量控制阶段，和全面质量管理阶段，它是生产和科学技术发展的