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物流管理logistics management 客户服务customer service 物资搬运material handling 零配件和服务支持parts and service support 工厂及仓库选址factory and warehouse site selection 存货管理inventory management 订单处理order processing 需求预测demand forecasting 退货处理return goods handling 逆向物流reverse logistics 产出点point of origin 消费点point of consumption 物流成本logistics cost 销售损失lost sales 退货处理成本cost of return goods handling 潜在的销售potential sales 运输成本transportation cost 进货渠道inbound channel 出货渠道outbound channel 订单处理成本order processing cost 需求预测deman forecast 销售沟通distribution communications 电子数据交换系统electronic data interchange (EDI) 卫星数据传输satellite d