世界著名酒店管理集团经营理念(整理).docx

世界著名酒店管理集团经营理念（汇总）MARRIOTT INTERNATIONAL马里奥特国际集团Culture文化Todays Marriott culture is rooted in 70 years of success.今天的马里奥特文化起源于马里奥特70多年的成功经验。People First以人为本People first—the foundation of Marriotts success for 75 years. Marriotts enduring belief is that our associates are our greatest assets. Marriott Culture is the experience we create for our customers which is demonstrated by the behavior of our associates. It is people serving people.以人为本，这是马里奥特75年成功的基础。马里奥特长期以来一直坚信员工是最大的资产。马里奥特文化就是马里奥特的员工以实际行动为顾客所创造的服务体验。其宗旨在于人服务于人。Core Values Culture价值观及文化The core values established by the Marriott family over 75 years ago have served our company well and will continue to guide our growth into the future. Foremost of these core values is the enduring belief that our associates are our greatest assets.价值观是在75年前由马里奥特家族建立起来的，在公司一直得以良好地贯彻，并将继续指导公司将来的发展。价值观最重要的一点是坚持相信员工是最大的资产。Core Values价值观The Marriott Way is built on fundamental ideals of service to associates, customers and community. These ideals serve as the cornerstone for all Marriott associates fulfilling the Spirit to Serve.“马里奥特方式”基于服务于员工、顾客以及社会的基本理念。这些理念成为马里奥特员工实现“服务精神”的基础。The Spirit to Serve our associates服务于员工的精神? The unshakeable conviction that our people are our most important asset坚定不移的信念是“员工是最重要的资产”? An environment that supports associate growth and personal development为员工提供个人成长发展的环境? A reputation for employing caring, dependable associates who are ethical and trustworthy拥有聘用有爱心、道德品质优良、诚实可靠员工的好声誉? A home-like atmosphere and friendly workplace relationships家一般的气氛及友好的工作关系? A performance reward system that recognizes the important contributions of both hourly and management associate实施激励机制奖励钟点工及管理层员工所作出的贡献? Pride in the Marriott name, accomplishments and record of success以马里奥特的名字和业绩为荣? A focus on growth ?managed and franchised properties, owners and investors着重于对连锁企业、店主以及投资者的发展和管理The Spirit to Serve our customers 服务于顾客的精神? Evident in the adage, the customer is always right箴言“顾客永远是对的”显而易见? A hands-on management style, i