解决问题方法论经典实用课件：问题解决能力与技巧培训要素.ppt

* Speaker抯 Notes A problem definition requires a grasp of the situation. Some questions to ask are: 问题字义需要掌握现状，询问一些问题，如： What do you actually know?你实际上知道什么？ Do you know enough to decide what it makes sense to do?你知道的足以决定该做什么吗？ Can you see what is happening?你清楚发生了什么吗？ What should be happening?它应该是怎样的？ Can you break the problem down into smaller problems?你能将问题分解成细节部分吗？ The problem definition should contain: 问题定义应包括： The standard, the deviation, and the time period. 标准、偏差和持续时间 EXAMPLE: Write on the board. Miles/per/Gallon Standard = 26 每英里/加伦 标准=26 Deviation = 16