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* * * * * * * * * * Downtime is Prohibitively Expensive Average cost of downtime by Industry Sector is more than $1,000,000/Hour Source: META Group, 2002 Business Operation Downtime (Average Cost per Hour) Brokerage Operations $6.5 million Credit Card Sales $2.6 million Pay-per-view Television $1.1 million Home Shopping (TV) $113.0 thousand Catalog Sales $90.0 thousand Airline Reservations $89.5 thousand Source: Gartner Group, 1998 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * 第*页 变更分析员：点击记分板中“新建变更”或“文件”菜单中“新建变更”，打开新建变更页面： 新建变更 －－打开变更页面 新建