酒店运作练习题.docVIP

酒店运作练习题 Multiple Choice Quiz Questions: A hotel ownership entity often enters into an agreement to finance and build the hotel using a: Franchise agreement Development and Construction Management Agreement Management Agreement General Contractor for both financing and building Only a and c Which of the following are not part of the top entities involved in a hotel’s operation? Owner Management company Employees Brand affiliation agreement All of the above were mentioned in the article as a top entity The classification, _______________, includes items that have the existing brand’s name or logo on existing items, which must be replaced on the day of the name change. Signage and identification Minimum brand standards Human resources Computer information systems None of the above The classification, _______________, includes all costs associated with hiring and relocation. Signage and identification Minimum brand standards Human resources Computer information systems None of the above The two major challenges of converting a hotel are: The contract and negotiation process The transition and the contract The timing of the physical change-out and satisfying customers under the new name The human resource issues and the timing of the physical change-out The contract and the human resource issues The physical change-out refers to: Hiring new employees Hiring new managers Changing the organizational culture Developing new employee manuals Removing the former name The incoming management team of a conversion usually wants to replace some, if not all, of the key executives. Which of the following is not one of the key executives mentioned in the article? General manager Director of housekeeping Operations manager Controller Front office manager Which of the following was not one of the five ways listed by Aldag and Stearns (1987) as a way in which managers give structure to organizations? Work specialization Spans of control Esprit de corps Patterns of authority Methods