[职场英语模块三.docVIP

Module 3 Business Communication Unit 7 Telephoning In this unit you willlearn about: I．Lead-In 常用电话用语 …Listening 打电话的基本步骤 …．Authentic Practice 不同场景中的电话用语 IV．Cultural Window 打电话的礼仪 V．Writing 做电话记录 VI．Take It Home 国际长途电话常识 VII．On the Lighter Side 电话答录机里的留言 I．LEAD-IN In this part, we will learn some useful phrases and key words frequently sed in making a phone call. Categorize the phrases and key words related to making phone calls. Vocabu.taW.Box . . . . conference call / telephone meeting . direct dialing; area code engaged put sb. through hold/hang on hold the line dont hang up collect calll tied up 忙得脱不开身 extension . answer the phone Can speak to . . home telaphone number country code . get sb. at (a number) transfer sbs call to; a long-distance call try another call : How to Answer a Phone Call __ Telephone etiquette for the Called Party Telephone calls are often the first point of contact a cuscomer client will have with a company, so it is very important that you make a good impression when youre answering the phone. Obviously，in specific telephone-related jobs such as sales, customer service and marketing, youre going to need to adopt different styles and techniques in order to be successful, such as being able to handle difficult complaint calls or being persuasive enough to encourage people to buy a product or service from your company.Only answer the phone as a routine matter, of course as part of your overall duties, there are guidelines and etiquette to be followed. Be Prompt Whenever Possible , Unless you are worHng in a busy call centre or on a switchboard, be as prompt as possible in answering the phone. Potential clients and many customers lead busy lives and if you let the phone ring too long before answering, they might have already hung up and taken their business elsewhere. Greetin