(精)谈判与冲突管理.ppt

NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决 NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决 Negotiation skills are critical to success in today’s globalized work environment. Theories, strategies, and ethics underlying negotiation and persuasion in contemporary organizations and societies. Emphasizes the knowledge and skill needed for effective negotiation and persuasion. Also covers theories and practices of conflict resolution in organizations, strategies for analyzing and addressing conflicts, and skills for diagnosing and intervening in conflict situations. 谈判技巧是当今全球工作环境成功的关键。在临时组织和社区中，理论， 战略和伦理是谈判和说服力的基础。为了有效地谈判和说服，强调知识和 技能也涵盖和组织解决冲突的理论与实践，分析与论述冲突的战略，以及 在冲突环境下诊断和介入的技巧。 NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决 Negotiation Fundamentals Part I谈判基础第I部分 Negotiation Subprocesses Part II谈判阶段第I I部分 Negotiation Contexts Part III谈判过程第III部分 Negotiation Remedies Part IV谈判补救第IV部分 “NEGOTIATION” AS AN EXECUTIVE TOOL“谈判”是一种执行工具 Negotiation Fundamentals 谈判基础Part I 第I部分 Chapter 1 第1章 The Nature of Negotiation 谈判的性质 When is Negotiation Needed?什么时候需要谈判？ Situation where two or more parties must make a decision about their interdependent goals and objectives. 双方或多方对相互依赖的目标和目的作出决策的情景 The parties are committed to peaceful means for resolving their dispute. 双方承诺以和平的方法解决他们的分歧 There is no clear or established method or procedure for making the decision. 对于决策没有明确的或现成的方法或程序 When is “Negotiation” Or “Bargaining” Used ?什么时候使用“谈判”或“讨价还价”？ What is Bargaining?什么是讨价还价？ “Haggle” over price对价格争论不休 What is Negotiation?什么是谈判？ More “formal” process that occurs when parties are trying to find a mutually acceptable solution to a complex conflict. 双方对复杂的冲突试图寻找共同的可接受的解决方法时所 采取的更“正规”的方式 Characteristics of a “Negotiation” Or “Bargaining” Situation“谈判”或“讨价还价”的特征 Interpersonal or Intergroup process人际或群组之间的过程 Conflict of Interest betw