[Communication演讲课件.ppt

Communication The Definition of communication: 100,000 years ago----facial expressions, exclamations（大叫） and noises 30,000 years ago---- Cave paintings 20,000 years ago----a speakable language 5,000 years ago----the use of symbols and script  Components of communication 沟通的构成要素 components of communication? Components of communication  Verbal Communication语言信息沟通 WORDS 言语 =7% Keep it simple 保持简要 Explain and/or provide an example 解释或举例，或二者都做 Use clear,direct words 使用清楚，直截了当的语言 Respect your listeners 尊重你的听众 Repeat your main idea 重复你的主要观点 Check for understanding 检查理解情况 Visual Communication视觉沟通 = 55% Eye Contact 　目光接触 Posture 　身体的姿势 Gestures 　手势动作 Facial Expression 　面部表情 Vocal Communication声觉沟通 = 38% Variety 　变化 Quality 　音质 Rate 　语速 Volume 　音量 Vocalized Pauses 　顿音 The Impact of Nonverbal Communication非言语沟通的作用 Characteristics of Communication 沟通的特点 Characteristics of Communication d. Communication is irreversible（不可逆转的） Communication is an irreversible process. We can never undo what has already been done. Although we may try to qualify, negate, or somehow reduce the effects of our message, once it has been sent and received, the message itself cannot be reversed. e. Communication is transactional（交互式的） A transactional view holds that communicators are simultaneously sending and receiving messages at every instant that they are involved in conversations. f. Communication is self-reflective（自省的） Human beings have a unique ability to think about themselves, to watch how they define the world, and to reflect on their past, present, and future. G. Communication is contextual  （情境的） All communication takes place within a setting or situation called a context. By context, we mean the place where people meet, the social purpose for being together, and the nature of the relationship. Thus the context includes the physical, social, and interpersonal settings. Behaviors for Effe