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* * * * * Ministero della Giustizia Direzione Generale di Statistica … STRASBOURG 28 – 6 - 2011 Italian Ministry of JusticeOrganization, Human Resources and Services Department Department of Statistics Background The idea of running a satisfaction survey in Italy aimed to Court users takes its stands from the guidelines prepared by the Quality Working Group of the CEPEJ. The idea was proposed and enthusiastically accepted by the Heads of the Courts of Turin and Catania. How satisfied or dissatisfied are you with your personal experience of the court today?