周苹讲师赢在职业形象和礼仪(中英文)-中旭文化网..docxVIP

周苹讲师：赢在职业形象和礼仪（中英文）-中旭文化网课程目标：更专业的公司和个人形象体现出优雅、职业化的差异性更强的自信心接待宾客时更得体大方赢得上司、同事和下属的信任尊重赢得客户、合作伙伴的信任尊重课程内容：ProfessionalImageEtiquetteAdvantage赢在职业形象和礼仪形象礼仪也是生产力。良好的职业形象会让您的客户、合作伙伴、老板和员工留下积极的印象，更信任你、尊重你，赢得更多的生意、合作和晋升的机会。而糟糕的形象会从一开始就破坏他人的兴趣和信心，无形的损失很大。课程大纲第一讲：职业化的个人形象他人如何看待我们出色形象对公司和个人的益处出色的职业化形象的组成元素第二讲：商务衣着，出众仪表“制服”的作用成功商务衣着的原则男士服饰：西装、衬衣、领带、鞋袜等女士服饰：套装、裤子、裙子、鞋袜等包袋、佩饰仪容：头发、脸部、口腔、指甲的要求第三讲：商务礼仪之形体礼仪商务礼仪的定义和作用建立初次见面的良好印象：握手，交换名片眼神和表情正确的肢体语言：站、坐、走得体的语言，说话的禁忌保持适当的人际距离第四讲：餐桌礼仪中餐餐桌礼仪西餐餐桌礼仪自助餐礼仪第五讲：职场待人接物礼仪电话礼仪办公礼仪问候礼仪称呼礼仪电梯礼仪乘车礼仪介绍礼仪接待来访技巧拜访礼仪礼仪的最高原则第六讲：总结和行动计划我的收获我今后在形象礼仪方面的突破方向下定决心成为一个高品位的职业经理人ProfessionalImageEtiquetteAdvantageImageispower.Outstandingprofessionalimagewillhelpyouwinmorerespect,favor,trustandeventually,morebusiness.Yetpoorimageruinsthem.Takethiswell-designedcourse,youwillhave:BetterpersonalandcompanyimageDifferencefromcompetitorsStrongerconfidenceTrustandrespectfromboss,peers,subordinatesInterest,trustandrespectsfromcustomersandpartnersMorebusinessandcareeropportunitiesProgramOutline:1.ProfessionalAppearanceHowdoothersperceiveus?BenefitsofoutstandingimageforindividualandcompanyElementsofprofessionalimage2.DressingLikeHigh-classBusinessPeopleThefunctionsof“uniform”Importantbusinessdressingcode?Gentlemen’swear:suit,shirt,tie,shoesandsocksLadies’BusinesswearAccessoriesandjewelriesGrooming:HairstyleandnailsCommondressingmistakes3.ProperBodyLanguageBuildingbestfirstimpressionEyecontactandfacialexpressionsPostures:Standing,Sitting,WalkingTalkingappropriately4.TableMannersChinesetablemannerWesterntablemannerBuffetmanner5.SocialEtiquettesinWorkplaceTelephonecourtesyGreetingAddressingSkillsOfficeetiquetteEtiquetteincarsorbusesGreeting:handshaking,namecardsIntroducingeachotherReceivingguestsVisitingclientsElevatoretiquetteThecoreprincipleofetiquette6.DevelopingActionPlansSummarizinglearningDevelopingbreakthroughplancommitingtobeahigh-classprofessionalmanager