[4职业沟通1概述.docVIP

4 职业沟通（1）--概述 目录： 1. 导入 2．概念 3. 重要性 4．怎样沟通 5. 现场讨论 6. 作业：案例分析（下次课堂讨论解决方案） 1. 导入 名言 Extremists think “communication” means agreeing with them----Leo Rosten, U.S. (Polish-born) author and political scientist 测试沟通能力 2．概念What is communication? 沟通的定义与要素 （沟通能力自检） relationships. Professional communication is that which establishes, maintains and/or terminates professional relationships. 3. 重要性Why is communication or professional communication important? Information society and the more and more fierce competition make communication more important. Rapid advances in technology, as well as mobility and accessibility, have had a tremendous impact on professional communication in the 21st century. 你需要了解对方 你需要有效地表达自己 良好的沟通能力是构成事业基础的一个要项。能简明、有效的交代自己的意思，又能清楚地了解别人的用意，就拥有最好的机会。 —— 美国保德信人寿保险公司总裁 Robert Beck 据 成 功 学 家 们 的 研 究 表 明 ， 一 个 正 常 人 每 天 花 60 - 80% 的时 间 在 “ 说 、 听 、 读 、 写 ” 等 沟 通 活 动 上 。故 此 ， 一 位 智 者 总 结 到 ：“ 人 生的 幸 福 就 是 人 情 的 幸 福 ， 人 生 的 幸 福 就 是 人 缘 的 幸 福 ，人 生 的 成 功就 是 人 际 沟 通 的 成 功 。” 研究表明，我们工作中70%的错误是由于不善于沟通，或者说是不善于谈话造成的。 1)three factors that decide our job performance：.communication skills is one of the three necessary abilities for successful people Success in any professional field requires communication and management of professional relationships. Your success in a professional career depends largely on your ability to communicate with others. A research finds that persons with more developed communication abilities tended to be found at higher levels in the organizational hierarchy and tended to be promoted more often than persons with less developed abilities. Professional relationships: Effective management of professional relationships is key to becoming successful in one’s professional career. The success of our professional relationships will depend on our success at fulfilling our role expectations and the receiver’s expectations of our role during the interaction. These