DELL供商管理流程.ppt

Dell Computer Corporation IPO On Board Training Supplier Management Process Prepared by: Eric Hoh Content Quality Management Planning Design Review Surveillance and Follow-up Auditing New Product Readinesss Review Supplier Quality Performance Closed Loop Corrective Actions Material Purges Supplier Engineering Change Notifications Quarterly Business Reviews Continuous Improvement Process Process/Tools Locations SUPPLIER MANAGEMENT PROCESS Roles Strategic Commodity Team Monitor Supplier’s lead-time, delivery, price, service, quality, and inventory velocity. GSQE Strategic development and management of global Suppliers’ quality capabilities. Develop and manage commodity specific process/tools. Keep RSQE team abreast of corporate quality management strategies and practices. Regional SQE Manage the regional facilities of global Suppliers on a sustaining basis. Provide regular feedback to GSQE team on Supplier status/progress. Supplier Management PlanningOverview These are unique by commodity - particularly on Dell-designed vs. Supplier-designed products Include specific policies, plans on: Quality goals Engineering change notifications CLCA expectations Failure analysis Testing Out of box audits Process flow charts etc… SQE works with JQE to jointly input and manage this plan GQAM ensures the plan is being utilized at all supplier sites Supplier Management PlanningOverall Objectives Outline product-specific differences between new and old models. Emphasize key areas in the SQS and the Quality Agreement. Create management escalation path for risky Supplier products. Describe component operation. Review the audit results. Efforts toward meeting Dell quality expectations and requirements. Planned end of life by Supplier. Component release risk assessment. Component application by regions/LOB/platform. Potential impact to IFIR or LRR. RTS assessment and recommendation. Supplier’s plan to support Dell line and field goals. Supplier manages the overall plan and provides t