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syllabus– i s e507 six sigmafor healthcare（教学大纲——我年代e507六sigmafor医疗）.docx

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syllabus– i s e507 six sigmafor healthcare（教学大纲——我年代e507六sigmafor医疗）

Syllabus – ISE507: Six Sigma for Health CareSpring 2012, Friday, 5:00pm – 7:30pmInstructorsMaria Lee, PhD, MBAWilliam Lee, MBAPhone818.813.3268, 818.813.3269OfficeClassroomE-mailISE507@Office Hours7:30-8:30Course Description:This course presentsSix Sigma and Lean metrics, methods and systems with emphasis on theirapplication to Health Care services. The course will comprise interactive classroom lectures, text and special topic reading, individual research, homework assignments and team presentations.By completing this course, the student will:Understand how to apply Six Sigma and Lean tools to achieve higher quality and greater speed in Health Care ProcessesUnderstand the Six Sigma DMAIC processes and tools at a fundamental levelUnderstand the roles and approaches for Lean and Six Sigma implementation in Health CareUnderstand basic Lean and Design for Six Sigma tools and conceptsWhy Six Sigma for Health Care?Six Sigma is a flexible, data-driven management system for achieving, sustaining and maximizing business success. Six Sigma is also a family of tools and methodologies for defining, improving efficiencies and reducing defects in any business, including Health Care. Empirical data have shown that the costs of Health Care services are inflated by 30-80% waste. In other words, processes in Health Care include activities that add no value to the customer. Health Care services have little or no history using data and systematic approaches to process improvement. Moreover, change control and documentation is missing in many Health Care organizations, making it difficult to determine process baselines and to ensure permanence of process improvement.Together with Lean Principles, Six Sigma represents a great opportunity for improving quality and speed in the delivery of Health Care Services.Materials:Course Reference text:Implementing Six Sigma: Smarter Solutions Using Statistical Methods, Second Edition by F. W. Breyfogle III, 2nd Edition, 2003.Other Reference ma