催款,订单确认,发货通知,纠纷跟进…其实回复询盘只需这一招摘要.docVIP

1、未付款 询盘 回复：?第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面一个不错的回复：?Dear XXX,?we have got your order of.....?? ? ? The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there’s anything I can help with the price or size etc.?When the payment is finish, I can stock up the item and get it ready for shipping.?If any further questions, please feel free to contact with us.?Thanks?Best Regards?2、已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜，表现卖家的专业性下面是一个不错的例子：?Dear XXX,?? ? ?I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.?If you have any other questions, Please feel free let me know.?We are looking forward to getting your early reply.?Best Regards?3、发货后的回复:?从货物离开中国海关 至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态一是表现自己商业城信度二是及时的沟通能让买家不再急切询问。?A、告诉买家订单详情?Dear Customer，?The item you order is already shipped and the tracking number is XXXXX?The mail status is as follows:?21:43:12?SHANGHAI?Dispatch from Sorting Center?This is the status of your order. You will get it soon.?Thanks for your support and understanding.?B、 询问是否收到货物?Dear customer,?EMS tracking information(EMS网站查询)?? ? ? ?This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.?Thanks?4、?客户投诉产品质量有问题?Dear customer,?? ? ? ?　I received the boots but I can’t sell them because the Gucci box was ripped up if you can’t secure the packages better than that then you will not be hearing from me again!?? ? ? Dear friend,?? ? ?　I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.?Best Regards