ppt课件-processcapability-universityofnotredame.pptVIP

18 18 33 33 33 33 33 22 Control Charts for Attributes p-chart: A chart used for controlling the proportion of defective services or products generated by the process. ?p = p(1 – p)/n Where n = sample size p = central line on the chart, which can be either the historical average population proportion defective or a target value. z = normal deviate (number of standard deviations from the average) Control limits are: UCLp = p+z?p and LCLp = p?z?p – – Hometown Bank Example The operations manager of the booking services department of Hometown Bank is concerned about the number of wrong c