Opera管理使用手冊.doc

Opera Hotel Edition Property Management System and Sales and Catering System Configuration Guide V4.0 May 11, 2008 Property Management System and Quality Management System 2 1 Reservations销售部 9 1.1 Out of Order / Out of Service 9 1.2 Assignment Reasons 11 1.3 Room Maintenance 14 1.4 Housekeeping Section Codes 16 1.5 Housekeeping Attendants 18 1.6 Housekeeping Task Codes 20 1.7 Facility Management – Facility Task 22 1.8 Facility Management – Facility Code 23 1.9 Reservation Types 24 1.10 Deposit Rules 26 1.11 Cancellation Rules 28 1.12 Rule Schedules 30 1.13 Alerts 32 1.14 Room Classes 34 1.15 Room Types 36 1.16 SC Room Types 38 1.17 Sales Allowance 41 1.18 Rooms 44 1.19 Function Spaces 46 1.20 Function Space Types 49 1.21 Function Space Location 51 1.22 Item Inventory 53 1.23 Booking Types 55 1.24 Reservation Methods 57 1.25 Block Cancellation/Lost/Refused Reasons 58 1.26 Destination Codes 62 1.27 Floor Plans 64 1.28 Discount Reason Codes 65 1.29 Trace Texts 67 1.30 Cancellation Reasons 69 2 Profiles销售部 71 2.1 Preference Groups 71 2.2 Room Feature Preferences 73 2.3 Floor Preference 75 2.4 Smoking Preference 77 2.5 Special Request Preferences 78 2.6 Profile Interest Codes 81 2.7 Additional Preference 82 2.8 Regions 83 2.9 Countries 84 2.10 States 85 2.11 Cities 86 2.12 Districts 87 2.13 Languages 89 2.14 Nationalities 90 2.15 Titles 91 2.16 Relationship Types 93 2.17 Communication Types 95 2.18 Address Types 97 2.19 Mailing Action Codes 99 2.20 VIP Levels 101 2.21 Account Type 103 2.22 Territory 105 2.23 Keyword Types 107 2.24 Priority 109 2.25 Rooms Potential 111 2.26 Scope 113 2.27 Scope City 115 2.28 Account Source 117 2.29 Industry Codes 119 2.30 Competition Codes 121 2.31 Influence Codes 123 2.32 Custom (Country Specific) Fields 125 2.33 Profile Request Definition 126 2.34 Profile Request Types 128 3 Memberships 129 3.1 Membership Class 129 3.2 Membership Types and Levels 131 3.3 Membership Calculation Groups 134 4 Rate Management销售部 136 4.1 Market Code M