高校图书^馆虚拟参考咨询服务的研究--正式稿.docVIP

高校图书馆虚拟参考咨询服务研究 摘 要 随着信息资源数字化、网络化的迅速发展，高校图书馆信息资源和各项服务逐渐实现电子化、数字化与网络化，图书馆虚拟参考咨询服务应运而生，虚拟参考咨询服务从内容到手段等方面相比传统参考咨询服务都发生了巨大的变化。我国高校图书馆的虚拟参考咨询服务刚刚起步，大多数的高校图书馆只是提供非实时、非交互的虚拟参考咨询服务。因此,有必要采取相应的措施来完善和加强这项服务。 本文第一章主要分析了图书馆传统参考咨询服务和虚拟参考咨询服务的起源、概念和特点，以及国内外相关研究情况；第二章首先论述了我国高校图书馆虚拟参考咨询服务的特点、意义，然后指出了其发展的不足和问题；第三章主要针对前一章提出问题，给予积极探讨，并提出多项解决和加强我国高校图书馆虚拟参考咨询服务的方法和建议。 关键词 高校图书馆 虚拟参考咨询 用户需求 信息共享空间 Abstract With the rapid development of digital and net information resources, the electric, digital , and net information resources and various services of university libraries have gradually been put into effect, and Virtual Reference Services of Libraries comes into existence, which is very different from the Traditional Reference Services from contents and methods. The University Library Virtual Reference Services of at our has just started, and most of the libraries only offer non -real-time Virtual Reference Services, so it is necessary to take relevant measures to perfect and reinforce the service. First, this paper analyses the Virtual Reference Services and Traditional Reference Services and their sources, concepts and features together with the related situations at home or abroad in the Chapter I. Second, in Chapter II, it first discusses the characteristics and meaning of University Library Virtual Reference Services in our country , and then shows its shortages and problems in development. Third, in Chapter III, the article goes deeper into the problems raised in the previous chapter and puts forward methods and suggestion on how to solve and strengthen the University Library Virtual Reference Services in our country. Key Words: university libraries； virtual reference； user need；information commons 目录 引言 1 图书馆虚拟参考咨询服务 1.1图书馆参考咨询服务的概念与起源 1.1.1参考咨询服务概念与内涵 1.1.2参考咨询服务的起源 1.2图书馆虚拟参考咨询服务的概念与产生背景 1.2.1图书馆虚拟参考咨询服务的概念 1.2.2图书馆虚拟参考咨询服务产生背景 技术催化 用户需要 数字化信息资源急剧增长的推动 传统参考咨询面临挑战 图书馆可持续发展的需要 1.3图书馆虚拟参考咨询服务与传统参考咨询服务的比较 参考源不同