[银行常用短语.docVIP

? 楼主 发表于 2010-08-09 03:31:48? 引用 1 楼 ? 摘要: 1. Good morning sir. What can I do for you?Hi Mr Jones. Can I help you?Excuse me madam but may I help you?Sir (miss) may I help you? 先生/女士/小姐 请问，我可以为您做些什么吗？2. H ... ? ? 1. Good morning sir. What can I do for you? Hi Mr Jones. Can I help you? Excuse me madam but may I help you? Sir (miss) may I help you? 先生/女士/小姐 请问，我可以为您做些什么吗？ 2. Hello! 您好 3. How nice to see you again! I’m glad to see you again! It’s good to see you again! 很高兴再见到您！ 4. Pardon? I beg your pardon. Beg your pardon. Would you mind repeating your questionplease? 能再说一备沭？ 5. I’m sorry but would you please speak more slowly. I couldn’t catch your meaning (follow you). 对不起，能否请您说得再慢些，我没能明白您的意思。 6. Do you mean that ….? 您指的是….吗？ 7. Would you like to open a current account or a time saving account? 您想开立一个活期账户还是定期账户？ 8. How much do you want to deposit (draw) your money? 您想存（取）多少钱？ 9. What is your name? 请问叫什么名字？ 10. May I ask your nationality? 请问您的国籍？ 11. Might I ask your passport number? 请问您的护照号码？ 12. Would you mind if I ask your account number? 请问您的账号？ 13. 如果对于顾客拜托我们的事，我们能够完成的话，那么我们可以回答： Yes sir(madam). Certainly sir(madam). Of course sir(madam). All right sir(madam). With pleasure sir(madam). 14. 如果对于顾客拜托我们的事，我们不能完成的话，那么我们可以回答： I’m sorry sir(madam) but…… I’m afraid we cannot help you because…… 15. 由于各种原因，需要客户稍等，我们一般说： Please wait a minute. Just a minute please. One moment please. I’m sorry to keep you waiting sir (madam) but I’ll be with you in a moment. (先生/女士 很抱歉让您久等，不过，我一会儿就过来) 16. 需要客户等一会儿，我们需要说： Will you please wait for a while? You see there are several other people waiting ahead of you. It’ll take about twenty minutes sir (madam). Would you like to wait? 先生/女士 那要花20分钟的时间，您可以等吗？ I’m sorry to keep you waiting but will you please wait a few more minutes? 对不起，让您久等了，能再等几分钟吗？ Would you care to take a seat while I check our file? 您介意坐下来等我查下档案吗？ Sorry for having kept you waiting. 对不起，让您久等了。 Please wait a minute. I’ll check our records…. 请稍候，我查一下记录….. 17. 表示感谢的说法