模具公司质量手册QM-6.0-M5A-E..doc

6.1模具核心过程： 工模厂运作流程图 6.1.1客户要求的确定Determine customer’s requirements 总经理应确保对与客户和其他相关方相互认可的有效和高效的沟通过程作出规定，并实施和保持这样的过程，以确保充分理解相关方的需求和期望，并将其转化为内部要求。同时确保评审活动能证实本公司有能力满足这些要求。 The GM should specify an effective and efficient communication process to communicate with customer and related parties. The process should be implemented and maintained to understand related parties’ requirements and expectations and transform them into the company’s requirements. Ensure to prove that the company has the ability to meet the requirements. 具体要求：Specific requirement: 市场部应组织相关人员确定： Marketing department should organize related personnel to determine, ? 客户规定的要求，包括对模具交付和交付后维修保养的要求，若客户没有提供书面要求， 在接收要求前应对客户要求进行确认； Requirements specified by customer such as requirements on mold’s delivery and after-sales services. If customer doesn’t provide hard copy requirements, then the requirements should be confirmed before accept. ? 客户虽然没有规定，但模具使用所必需的要求，包括公司内部确定的任何有关模具的规格 要求； Requirements not specified by customer but necessary for mold’s performance and requirements specified by the company on mold specification. ? 与模具有关的法律法规要求，如安全性； Laws and regulations requirement related to mold such as security. ? 确定要求后，市场部应组织相关人员评审这些要求，包括：模具技术要求、设计能力和周 期、品质要求和检测能力、模具制作能力和周期及物料配合并与客户沟通； After determine the requirements, marketing department should organize related personnel to review these requirements including mold technology requirements, designed capacity and cycle, quality requirements, inspection ability, mold manufacturing ability and production cycle and material coordination. The above information should be communicated with customer. ? 评审并确保以下方面得到满足后才向客户承诺和签订合同： Review the following requirements, only they are met can contract be signed. -模具要求已得到规定； The mold requirements have been specified; -与以前表述不一致的要求均已解决； Requirements inconsistent with previous requirements have been solved. -有能力满足规定的要求。 Has the ability to meet the specified requirements. ? 评审的结果及后续措施，市场部应作好并保存相应的记录。 Review result and the fol