染发咨询课.pptVIP

Session Outline会议概要 Colour Consultation染发咨询 1 Client Analysis Introduction Consultation Procedure Consultation Tool 1顾客分析 介绍 咨询步骤 咨询工具 Timings时间表 19:00 Introduction 19:05 Client Analysis - Procedure 19:30 Client Analysis - Consultation 20:15 Client Analysis - SKP Tool 20:55 Summary 21:00 Finish 19:00 介绍 19:05 顾客分析-步骤 19:30 顾客分析-咨询 20:15 顾客分析-SKP工具 20:55 总结 21:00 结束 Aims目标 By the end of this session you will: Have a unique insight into the effects of colour on the human psyche and have developed comprehensive client analysis skills that will enable you to develop your colour business. 通过本课程，您将会： 清楚了解颜色对人类心灵的影响，充分掌握综合顾客分析技巧，因而完全懂得如何发展你的染发生意。 Objectives目的 By the end of this session you will: Be able to use colour samples to determine client colour type and demonstrate a systematic approach to client consultation and analysis. Have practised using the Schwarzkopf Professional consultation tool to identify a client specific range of shades. Be able to apply a knowledge of the psychological effective of colour in order to advise a client of an appropriate colour choice. 通过本课程，您将会： 能够运用染色实例来鉴别顾客的染色类型以及展示顾客咨询和分析的系统方法。 练习使用Schwarzkopf的专业咨询工具来鉴别顾客的特定色度范围 能够运用颜色的心理影响来建议顾客合适的染色方案 1 Client Analysis顾客分析 Successfully interacting with existing and potential clients requires a complex balance of interpersonal skills, business awareness and professional judgement. 要同现有的和潜在的客户保持成功的交流，就必须要在人际交往技巧， 商业意识和专业决断力中保持一种复杂的平衡。 Consultation Procedure 1.1咨询步骤 A successful consultation requires: Clear assessment understanding Clear recommendation and consultation Correct colouring formula Skilled preparation Skilled application Regular monitoring Correct post-colour styling and care products Accurate relevant client records 染色咨询的重要性 确认想要的发色 分析客户的个性 分析发质 获取想要的发色 使客户放心 促成销售 取得客户详细的资料纪录 Consultation Procedure 1.2咨询步骤 Colour Analysis D