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Improving Customer Service at the GITC, Nanhai Campus Canteen (Case Study) EVIDENCE COLLECTION/ASSESSMENT COVER PAGE STUDENT NAME: LiuJiaHui (TIM)STUDENT #: 2010070502314 CONTACT NUMBER:EMAIL ADDRESS: 158168906@ UNIT NAME: Coordinate implementation of customer service strategies EVIDENCE COMPLETION/ASSESSMENT NAME: Portfolio TEACHER: Queen DUE DATE: DATE SUBMITTED: VERIFICATION OF ORIGINAL WORK: I verify that this evidence collection/assessments is my original work and any work of other person/s has been references and given credit throughout the work. This assignment has not been submitted for any other subject in this course. _____________________________________________________________________ Signature of Student: Date: ………………………………………………………………………………………….. EVIDENCE COLLECTION/ASSESSMENT RECEIPT Student Name: _____________________ Teacher: _________________________ Received: ___________________________________ Date: ________________ Table of Contents 1. Objectives of the Study 1 2. Background of study 3 3. Identifying Needs and priorities 5 3.1 Customer needs 5 Analysis of Customer Feedbacks and Survey Results 6 4.1 Customer Feedback 6 4.2 Customer servicestandards 7 4.3 Benchmarks 8 4.4 Information form canteen staff 8 4.5 Strength and weaknesses 9 5. Findings and Recommendations 10 5.1 Findings 10 5.2 Recommendations 10 6. Conclusion