8D 意识培训-ppt.ppt

自测 9 10 请选择最佳答案 9. 一个永久纠正措施必须… 被计划 被实施 被监控 对有效性进行评估 与客户一起验证 以上所有 请选择最佳答案 10. 对于客户投诉，根本原因及纠正措施会在哪里被文件化？ 在客户服务处. 在SAP, 分别的客户投诉中. 根本原因及纠正措施未被正式文件化 在投诉协调人的私人文件中 * 自测 11 12 请选择最佳答案 11.永久纠正措施与预防性措施间的差别是什么？ 没有差别，他们是相同的. 永久纠正措施是一个短期的纠正；而预防措施是一个长期的纠正. 纠正措施在问题发生前制定，而永久纠正措施在问题发生后制定； 永久纠正措施比预防措施更昂贵. 请选择最佳答案 12. 你认可一个工作完成很好的团队,你会如何做？ 推荐团队为公司WOW奖 在每月的员工会议上口头认可 说 “谢谢你” 在Sabic的主页上发表一篇文章 以上所有项目 * * * * * These are the phases of the 8D problem solving model. We’ll go through this model, as well as specific problem solving tools, in this course. * To access the 8D template, download the attached word file OR go to the EMEA Intranet site to download the template * The 8-D problem-solving process presumes a problem-solving team will address the problem at hand.??A team of people working together to focus their skills and knowledge on a problem can usually identify the true root cause faster and implement a more robust solution than one individual working alone. * The 8-D problem-solving process presumes a problem-solving team will address the problem at hand.??A team of people working together to focus their skills and knowledge on a problem can usually identify the true root cause faster and implement a more robust solution than one individual working alone. * * Sometimes a problem arises for which we need an immediate fix.??We are not talking about a permanent fix.??An interim containment is like the proverbial finger in the dike. It’s a bandage.??It’s a “quick and dirty” fix that ensures that the problem is not visible to customers or does not impact external, or internal customers. * * The team should develop some potential causes of the problem from the problem statement. They must verify and validate the potential causes to determine the potential root cause(s). They also need to examine the process to see where the root cause should have been identified and controlled but failed – escape point. Root causes should be verified by data and validated if the process failure i