7-STES PROBLEM SOLVING PROCESS.pptVIP

7-STEPS PROBLEM SOLVING PROCESS WHY TO USE 7-STEP PROBLEM SOLVING PROCESS? Collection and analysis of information is easier. You can recognize important problems. Complex problems can be systematically analyzed. Easier to find the real cause(s) of the problem. Problem will be solved - not only the symptoms. No extra work caused by unplanned actions. You can follow the results. Team work is more effective. Solution of problems gives a positive reward to team members. Provides a common language 7 STEPS TO PROBLEM SOLVING 1. Define the area for improvement - identify problem 2. Analyze problems by studying the current data 3. Determine cause 4. Develop (create/select) solutions 5. Plan actions 6. Implement solutions 7. Evaluate outcome 1. Identify Problem Key activities Define the area for improvement Reduce complex situations to simple workable elements Define improvement areas in order of priority Define the problem Designate milestones and targets Tools Brainstorming Brainstorming Everybody speaks in turn. Only one idea at time. Wait for your turn. You can miss your turn if you wish. Explain, but don’t discuss. Do not criticize the ideas of others. Gather as many ideas as possible. Improve upon other’s ideas. Encourage wild ideas. WHAT IS A PROBLEM? The difference between a desired, expected or normal situation and what is actually happening Problem definition is a description of the problem. describes the gap between what is and what should be, i.e. “actual” and “planned”. expresses the what, who, when and where of the problem. shows the problem, not the cause or implied solution. includes quantities; how often, how much, when etc. requires exact terms. is not a question. tells you why the problem is important. Identify Problem: How to Write a Problem Statement Identify Problem:Sample Problem Statement Current State: Electronic product shipments are being delivered to customers in an average of 14 days time and at an average cost of 13 % of the sales unit