江苏职教第三册 Unit 3 May I Help You.pptx

Unit 3May I Help You ?Learning aims: Know customers’ needs. Understand the important role of a server. Use up –selling techniquesTalk about the meaning of the following words and phrases:1.server____________ 2.up-selling techniques__________________ 3 .on the phone__________________ 4.take one’s order__________________ 5.get an eye roll__________________ 6.big sigh ______7.coupon__________________________ 8.save a lot ________________________服务员捆绑销售在电话上为某人点菜翻白眼长叹优惠券；礼劵省很多钱Please tell good and bad service.Write G for good or B for bad in the blanks .——————The waiter was talking on the phone w