Room Rservations (宾馆房间预订).pptVIP

The Manager’s Remarks The aim of a hotel is to create a home away from home for all the traveling guests who need rest, food and drink. The Front Office of a hotel is not only its “show window” but also its “nerve center”. It is within this department that the guest’s vacation or business, and indeed, the hotel’s operation itself are made or ruined. The Front Office staff seem to “do it all” – receive reservations, register guests, assign rooms, distribute baggage, store guests’ valuables, provide information, deliver mails and messages, exchange foreign currencies, check roo