8DReport讲义.pptVIP

? Milwaukee Electric Tool Corp., 2010. Confidential Material. We reserve all rights in the event of intellectual property rights. We reserve all rights of disposal such as copying or passing on to third parties. 8D Template　　8D 模板 15th, December 2014 / Revision 2 XXXX有限公司 D1 - TEAM FORMATION D1 – 成立专案小组 Team Formation (成立专案小组） Customer/Internal Reference Case No 客户/内部参考个案编号 Total Quantity 总数量 Failure Quantity 次品数量 Failure Rate 次品率　　　 Customer/Area Name 客户/区间名 Model Description 型号描述 Model Part No. 型号零件编号　　 ?Team Members (小组成员） Champion (拥护者) Contact Information (联系方式)0576Team Leader (组长) Contact Information (联系方式)0576Start Date 开始日期 Dept. (部门) Name (姓名) Position 职位 Contact Information 联系方式 D2 – PROBLEM STATEMENT D2 – 问题描述 D2.1) Problem Description from Customer’s Point of View, with failure rate included (客方问题描述, 包含次品率） D2.2) Problem Description from Supplier’s Point of View, with failure rate included (客方问题描述, 包含次品率） Describe Problem (描述问题) Remark: Quantitative and Measurable as far as Possible (备注: 尽可能量化） D2 – PROBLEM STATEMENT D2 – 问题描述 D2.3) Pictures Showing the Defective Acceptable Samples (好坏板照片) Describe Problem - Cont’d (描述问题 - 续前页） Defective Sample (坏板） Acceptable Sample (好板） D2 – PROBLEM STATEMENT D2 – 问题描述 D2.4) Problem Description by 5W2H + Is/Is Not Means (用5W2H + Is/Is Not 描述) Is 是 Is Not 不是 Therefore, We can conclude …… 因此, 我们可以断定…… What is the problem? 问题是什么? Who detected the problem? 谁发现问题? Where the problem was found? 在哪发现问题? When the defect was detected? 何时探测到次品? Why this is a problem? 为什么是问题? How the defect was detected? 次品是如何被探测到的? How Many defects found? 发现多少次品? Describe Problem - Cont’d (描述问题 - 续前页） D2 – PROBLEM STATEMENT D2 – 问题描述 D2.5) Use 5-Why if possible (sometimes stop at 3-Why) to further describe the failures and its impact especially upon confirmed Failure Analysis report 如可能, 用5个为什么 (有时分析到3个为什么也接受)进一步描述故障及其影响, 特别在有经确认的分析报告时适用 Describe Problem - Cont’d (描述问题 - 续前页） Define the Probl