accomodation专用课件.pptVIP

introduction introduction introduction introduction Traveling is mostly seen as a recreational activity. Traveling is more important than reading books to understand the people and the world. Traveling is not only a course of playing, but also a course of learning. Back-packing travel（自助游）is enjoying a higher and higher popularity among young people in China. My impression of this city is completely different from what I expected. The general impression of this city is a big, busy metropolitan with heavy traffic and air pollution. Tibetan culture and scenery left the deepest impression in my mind. The six weeks that I have been in Hainan have been the most wonderful and memorable in my life. Among the places I have been to, Inner Mongolia is the most unforgettable. People there are hospitable: wherever we went, people stopped to talk with us, and the kids were always following us and saying “How are you?”. Hong Kong is a shopping heaven and a tourist resort. Accommodation Front Desk 前台服务 Housekeeping 客房服务 Front Desk 前台服务 Room Reservation 客房预约 Reception 登记入住 Complaint 处理投诉 Check-out 结账退宿 Housekeeping 客房服务 Showing the Room 客房迎宾服务 Cleaning the Room 客房清理服务 Laundry Service 客房洗衣服务 Wakeup Call Service 唤醒服务 酒店客房大致可以分为单间和套房两类： 1，单间客房由一间客房所构成，可细分为： 单人间single room：配备一张单人床，适合单身客人。 大床间double room：配备一张双人床，适合夫妇居住。 双床间twin room：配备两张单人床，这类客房在酒店中比重极大，因此又被称为“标准间standard room”。 三人间triple room：配备三张单人床。 客房的种类 2,套房由两间或两间以上客房构成，又可细分为： 普通套间junior suite：通常一间为居室，另一间为卧室。 商务套间business suite：专为商旅客人设计，一件为起居兼办公室另一间为卧室。 连接套间connecting rooms：组合套间，两间相连的客房用隔音性能好，均安装门锁的两扇门连接，并都配有卫生间，需要时，既可以作为两间独立的客房出租，也可作为套间出租，灵活性大。 豪华套间deluxe suite：气派豪华，为两套或三套间布置，三套间中除起居室、卧室外，还有一间餐室或会议室，卧室中配备大号双人床。 总统套间presidential suite：特套间，一般由五间房以上的房间组成，装饰布置极为讲究，通常在豪华酒店才设置此类套间。 单人床 twin-size bed 双人床 double-size bed 大号双人床 特大号床 加床 婴儿床 床具的主要类型 queen-size bed king-size bed extra bed cot Room Reservation 客房预约 Guest name or name of gr