u.s.department.docVIP

U.S. Department of Transportation Air Travel Consumer Report A Product Of The Office of Aviation Enforcement and Proceedings Aviation Consumer Protection Division Issued: November 2011 Flight Delays1 September 2011 12 Months Ending September 2011 Mishandled Baggage1 September 2011 January-September 2011 Oversales1 3rd Quarter 2011 January-September 2011 Consumer Complaints2 September 2011 (Includes Disability and Discrimination Complaints) Customer Service Reports tothe Dept. of Homeland Security3 September 2011Airline Animal Incident Reports4 September 2011 1 Data collected by the Bureau of Transportation Statistics. Website: / 2 Data compiled by the Aviation Consumer Protection Division. Website: / 3 Data provided by the Department of Homeland Security, Transportation Security Administration 4 Data collected by the Aviation Consumer Protection Division  Table of Contents Section Page Introduction . 2 Flight Delays Explanation . 3 Table 1 4 Overall Percentage of Reported Flight Operations Arriving On Time, by Carrier Table 1A . 5 Overall Percentage of Reported Flight Operations Arriving On Time and Carrier Rank, by Month, Quarter, and Data Base to Date Table 2 6 Number of Reported Flight Arrivals and Percentage Arriving On Time, by Carrier and Airport Table 3 10 Percentage of All Carriers Reported Flight Operations Arriving On Time, by Airport and Time of Day Table 4 12 Percentage of All Carriers Reported Flight Operations Departing On Time, by Airport and Time of Day Table 5 14 List of Regularly Scheduled Flights with More than 50% Delayed Arrivals of More Than 30 Minutes Table 6 17 Number and Percentage of Regularly Scheduled Flights Arriving Late 70% of the Time or More Table 7 18 On-Time Arrival and Departure Percentage, by Airport Table 8 22 Overall Number and Percentage of Fligh