我国酒店员工培训现状及策略研究.doc

摘要 我国酒店业起步较晚但发展很快，该行业竞争日益激烈，国外的管理经验丰富，体制日益完善，加入WTO后，外国酒店业的进入对国内酒店业造成很大的冲击，酒店之间的竞争，是产品的竞争、技术的竞争、质量的竞争、价格的竞争、管理的竞争，但归根到底是人才的竞争，为了在竞争与发展中立于不败之地，必须注重人才的培养。员工培训作为提高员工素质、饭店服务水平和对外竞争力的重要手段已为众多的酒店管理者所接受,各种类型的酒店培训工作开展起来,但由于其中存在的种种问题,最终的培训效果却与管理者的预期相距甚远,解决这些问题已刻不容缓.本文阐述了酒店员工培训的基本概念以及培训的意义，分析了我国酒店业员工培训的现状及存在的问题，最后提出了一些提升我国酒店员工培训水平的相应策略及解决措施。最后，期望本文在我国酒店员工培训方面有一定的实际意义。 关键词： 酒店业 员工培训 现状 问题 解决措施 Abstract The Hotel Industry of china Late start but develops rapidly ,The industry in an increasingly competitive, Foreign management experience, growing perfect system, after joining the WTO, foreign hotel industry into the domestic hotel industry a big impact, The competition among hotels, is the product of competition, technological competition, the quality of competition, price competition, management of the competition, but the final analysis, talent competition, In order to remain invincible in the competition and development, Must pay attention to the cultivation of talents Staff training to improve staff quality, hotel services and external competitiveness of the important means for a variety of hotel managers accepted by all types of hotels and training work being carried out, but because of the existence of various problems, the final training Results are expected with the managers of a far cry from, these issues have been resolved without delay. This paper describes the hotel staff training and the basic concept of the significance of training, analysis of Chinas hotel industry staff training and the status of the existing problems, finally made a number of upgrading our hotel staff training level of the corresponding strategies and solutions. Finally, hope that this document to resolve staff training , can have some practical significance. Key words: hotel industry Staff training status Problem solution measure 序言 随着经济全球化的发展，我国即将加入WTO，饭店业竞争越来越激烈。市场的竞争就是人才的竞争，酒店获得人才的主要渠道是对外招聘和对现有的人才进行培训。通常酒店不可能在任何时候都招聘到合适的人才，即使招得到，也有一个提高、更新知识以适应新形势、新任