致用商务英语阅读（下） 全套课件（下）.pptxVIP

Complaints and Claims Programme Six15243Passage Two Programme Content Programme Objective Passage One Warming up ContentsCompany LogoContentsread about a passage on complaints and claims1 read about a passage on the best way to deal with claims2Programme contentlearn the common expressions on complaints and claims3learn the rules to deal with claims4 Objectivetalk about the concrete items of complaints1 know how to deal with claims2Programme objectivenegotiate on claims clause in the business activities34communicate with foreign business partners on the matters of complaints and claimsWarm-upChallenge YourselfCan you tell us the Chinese meaning of the following words immediately?(1) claim(6) inferior (2) occur (7) payment (3) overlook(8) insurance (4) transaction(9) compensation (5) arbitration(10) quality Warm-upShort Survey Have you got some idea of the following terms before reading the passage?(1) complaints(2) insurance company(3) delayed shipment(4) insurance policy(5) conciliation Company LogoPassage One：Complaints and Claims Complaints and claims occur frequently in international trade. Those transactions under which the buyer does not receive goods of the kind, quantity or quality he/she expects, or the seller does not receive the due payment lead to complaints and claims. Complaints and claims may be made to the seller, buyer, shipping company or insurance company as the case may be. When the loss is not serious, the party suffering the loss may not file a claim for compensation. Instead, he / she writes a letter or makes a phone call to attract the other party’s attention to avoid this matter happening again. Claims refer to the claim for loss. In the course of executing a contract, if one party fails to perform the contract and bring economic loss to another party, the latter may ask the former for compensation according to the contract stipulations. Settlement, also called acceptance of claim, refers to the settlement of the party, who is responsible