公共图书馆的评估.ppt

* * Input measures: resources allocated (annual budget, size of collection, number of staff) Process measures: transform resources into activities (quantify time or cost to perform specific task or activity such as ordering, receiving, cataloging) Output measures: how inputs and processes utilized (annual circulation, number of reference questions answered, number of users served） * 二、评价的内容-What need to be assessed? ? 图书馆的资源，比如藏书量（size） ? 图书馆的传统服务：编目、咨询（size, cataloging, circulation) ? 图书馆使用情况-借阅量：网络资源的使用。Operating Revenue and Expenditures (headcount, use) ? 用户对图书馆的满意程度User satisfaction ? 图书馆服务的效果Outcome of the library service ? 图书馆服务的经济效益value of library services * Sections include: role and purpose, legal and financial framework, meetings the needs of users, collection development, human resources, management and marketing Management tools discussed include: community needs analysis, monitoring and evaluation, performance measurement * Data and statistics used with planning process to establish case of library support at local level Categories for basic library statistical data at national level Reporting unit and target population, human resources, collection resources, infrastructure, finances, services Serving our Public 2.0: Standards for Illinois Public Libraries Basic essential standards: operate in compliance with Illinois library law, have organized collection of information, have written library policies approved by library’s governing body, have fixed location with posted regular hours of services, have trained paid staff to management the collection and provide access to it, be supported in part of in whole by public funds, have an identifiable library materials budget and 24 core standards Chapter topics: governance and administration, personnel, facilities, technology, access, collection management and resource sharing, public services including reference and reader’s advisory services, programming, marketing, promotion, collaboration *