中国callcenter外包投资项目咨询报告[115p].PPTVIP

TCI-TJ IS NOT COMPETITIVE IN DOMESTIC SOFTWARE MARKET High fixed cost Ineffective domestic sales force No sales department Previous sales activities restrained in Tianjin And mainly through Japanese invested companies Targeting domestic customers means additional investment on HR and spending With unforeseeable results Annual cost (RMB ’000) 945 (1) With same actively-used office space, at a metropolitan location in Tianjin Office cost example 83% 10% 7% 2926 Depreciation Tax Land (1) AGENDA Executive Summary Call Center Business Market Overview CC Customer Segmentation In-house users Outso