reformingourrailways.docVIP

Reforming our Railways: Putting the Customer First Presented to Parliament by the Secretary of State for Transport, by Command of Her Majesty, March 2012 Cm 8313 ￡14.75 ? Crown copyright 2012 You may re-use this information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit .uk/doc/open-government-licence or e-mail: psi@.uk. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Any enquiries regarding this publication should be sent to us at FAX9643@.uk This publication is available for download at .uk This document is also available from our website at .uk ISBN: 9780101831321 Printed in the UK by The Stationery Office Limited on behalf of the Controller of Her Majesty’s Stationery Office ID 2480344 03/12 Printed on paper containing 75% recycled fibre content minimum. Contents Foreword 5 Executive summary 7 1. Introduction 10 The Command Paper – purpose and context 10 A vision and a purpose for rail 11 A more efficient railway 11 Investing in our country’s future 13 2. A better deal for passengers 16 Introduction 16 Relieving the fares burden 16 Building new capacity to address overcrowding 17 Reviewing fares and ticketing 18 Improving performance and dealing with track closures 22 Specifying to meet passenger interests 24 Devolving decision-making to sub-national bodies 24 The role of the regulator 25 3. A more strategic role for Government 28 Introduction 28 Setting a network strategy for our railways 29 Funding and delivering major projects 32 Reforming our franchising system 34 Devolving rail decisions to the local level 34 A greater leadership role for the industry 37 Smarter regulation for the railways 39 4. A more efficient industry 40 Introduction 40 Greater alignment between rail industry parties 40 The franchising and incentive framework for train?operators 46 Open acce