bozhan_tif_ch08S.docxVIP

Chapter 8S Advanced Waiting Line Theory and Simulation Modeling TRUE/FALSE 1. In waiting line theory, the number of channels refers to the number of customer waiting lines in the system. Answer: True Reference: Alternative Waiting Lines Difficulty: Easy Keywords: channel, waiting line 2. In most waiting line models, customers are assumed to arrive at random intervals, based on a normal distribution. Answer: False Reference: Alternative Waiting Lines Difficulty: Easy Keywords: arrival, interarrival, Poisson 3. The Greek letter lambda (λ) is used to represent the service rate of a waiting line system. Answer: False Reference: Alternative Waiting Lines Difficulty: Moderate Keywords: waiting line, arrival, service 4. A waiting line cannot be both multiple-channel and multiple-phase. Answer: False Reference: Alternative Waiting Lines Difficulty: Easy Keywords: channel, phase 5. All waiting line formulas assume that customers are served on a first-come first-served (FCFS) basis. Answer: True Reference: Alternative Waiting Lines Difficulty: Moderate Keywords: FCFS, queue, discipline 6. With only a half hour for lunch I screamed into the parking lot of the nearest Golden Arches Supper Club at 40 miles an hour. When I saw the drive through line was 15 cars deep I didn’t bother getting in line; I was off to visit the Colonel. This behavior might be described as balking. Answer: True Reference: Alternative Waiting Lines Difficulty: Easy Keywords: balk  7. Everything about two different waiting line systems is the same except one system has a constant service time and the other has a Poisson distributed service time. Customers using the system with the constant service time will have half the waiting time of the customers using the system with Poisson distributed service times. Answer: True Reference: Alternative Waiting Lines Difficulty: Moderate Keywords: channel, multiple channel. AACSB: Analytic Skills 8. The term “time compression” refers to the phenomenon that a server t