TableReservation(用餐预订服务).docVIP

Model 1:Table Reservation 用餐预订服务 技能要点 *1. When the guests ask you to reserve for him ,you must pay mor attention to ask him to the table or private room. 当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。 *2. Ask the guest about the information of the table reservation: 从客人那里获得下列用餐信息： The number of the persons. A table in the lobby or a private room is needed by the guests. The demands for the table or the private room. The time of arrival. Under whose name the reservation is made. The contact telephone number or the room number. 就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系电话号码或房号。 *3. Confirm. 确认。 *4. Express your expectation to the guests. 表达对客人的期盼。 用餐预订行业实用句 *1. 查看座位 Just a moment, please. I’ll check the availability for you. 请稍等，我来为您查查是否有空位。 *2. 座位已满 I’m afraid we’re fully booked for that time. 恐怕那个时间餐位已经订满了。 *3. 变更时间 Is it possible for you to change the time? 您是否可以换个时间呢？ *4. 座位选择 Would you like a table in the hall or in a private room? 您是喜欢大厅的餐台还是包间呢？ *5 预订押金 A deposit of RMB100 is required to secure your booking. 为了确保您的预订，您需要交100元人民币的押金。 *6. 桌位要求 And can I stand a chance of getting a table by the window? 您可以为我留一张靠窗的桌位吗？ *7. 询问要求 And special requirement? 有什么特别要求吗？ *8. 营业时间 I’m sorry, we’re not open on Saturdays. 对不起，我们周六不营业。 *9. 预订已满 I’m afraid that table is reserved for 8 p.m. 恐怕那张桌晚上8点已经预订了。 ⑴Table Reservation 餐桌预订 Practical Dialogues） Mr. Smith wants to have the dinner with his friends tonight. So he called the Lianhua Rustaurant to order. He wanted to reserve a table. Wang Bin, the reservation clerk answered him. C=Caller打电话询问的客人 W=Waiter 服务生 C: Hello. Is this Lianhua Rustaurant? 你好，是莲花酒家吗？ W: Yes. May I help you? 是的，需要我效劳吗？ C: Yes, I’d like to reserve a table for tonight, please. 我想预定今晚的座位。 W: Certaintly, sir. For how many people, Please? 好的，请问共有几位？ C: Six. 六位。 W: At what time can we expect you? 请问几点光临？ C: Oh, at 7:00 tonight. 噢，今晚七点。 W: Would you like a table in the main restaurant or in a private room,sir? 先生，请问您想订大厅还是包房呢？ C: The main restaurant