4.spotlightonbusinessreport2014-3-25重点.pptVIP

内容 强调材料和手写要点缺一不可 数据图表的变化（ 2月3月） 1.2 分析图表数据变化的原因 3.4.5 提出减少投诉的方法 形式 TITLE: Report on Customer Complaints INTRODUCTION: 报告的目的（汇报顾客投诉情况，分析原因并提出解决办法） FINDINGS: 根据内容分段进行 1.月份投诉情况 （图表特征1.2要点） 2.投诉原因分析 （百分比分析及解决办法3.4.5要点） CONCLUSION: 对投诉情况和解决办法进行概况（对顾客投诉问题已经采取有效措施） definition: A means of communication to gain and give information on which decision making is based on S+V+O: Many members suggest that .... Six staff members express the view that ..... Several changes were put forward. Reported speech: I think Maple Lee is the best person for this post. A number of people have left the company The text were conducted by the intern. You violate the ethic code by doing this. Typical writing situation Parallelism 1.Happiness is linked with feeling close to other people, and it has little to do with health and being wealthy. 2.When we are working we should be creative, positive and have communication. 3.Responsibility , technique and to be cooperative are all needed in the job. 4.Self-confidence is the first step to success; diligence is the shortcut to success;being perseverant is the key to success. use the correct verb tense and order Third person reported speech Active or passive voice Parallelism writing test: part two  Layout of the writing Title Introduction Findings Conclusion Recommendations Subject State the aim of the report Facts and information avoiding your opinion. Make recommendations based on the findings and propose action. LOGO Exam Spotlight writing test- part two Synthia King 1 homework:letter writing 2 business report writing Exam Spotlight 3 homework: report writing Writing: A Letter of Application 1. 在信中你必须简要表达你对应聘工作感兴趣的原因。 2. 告诉收信人你是从何处获悉招聘信息，例如报纸广告或电台、广告牌等。 3. 告诉对方你的教育背景、工作经验，甚至是与此有关的个人兴趣、嗜好等。如果刚离开校门，也不妨告诉对方你曾做过何种暑期兼职工作，虽然并不一定有关联，但起码向对方表示你具有一定的工作能力。 4. 提供你的个人资料，例如年龄、种族、婚姻情况、兴趣爱好、你所参与的团体活动等。 5. 必要的话提供两三个推荐人的姓名及其电话号码。他们对你的为人及工作情况应有所了解，最好是你的前雇主或以前的老师。 6. 表示你很想获得面试机会，如果你前去面试的时间有所限制，也需于信中说明，但不