HRM10eCH08.pptVIP

Training and Developing Employees After studying this chapter, you should be able to: Describe the basic training process. Describe and illustrate how you would go about identifying training requirements. Explain how to distinguish between problems you can fix with training and those you can’t. Explain how to use five training techniques. Orienting Employees Employee orientation （雇员岗前引导） A procedure for providing new employees with basic background information about the firm. Orientation content Information on employee benefits Personnel policies The daily routine Company organization and operations Safety measures and regulations Facilities tour Orienting Employees (cont’d) A successful orientation should accomplish four things for new employees: Make them feel welcome and at ease. Help them understand the organization in a broad sense. Make clear to them what is expected in terms of work and behavior. Help them begin the process of becoming socialized into the firm’s ways of acting and doing things. New Employee Departmental Orientation Checklist The Training Process Training The process of teaching new employees the basic skills they need to perform their jobs. The strategic context of training Performance management: the process employers use to make sure employees are working toward organizational goals. Web-based training Distance learning-based training Cross-cultural diversity training The Training and Development Process Needs analysis Identify job performance skills needed, assess prospective trainees skills, and develop objectives. Instructional design Produce the training program content, including workbooks, exercises, and activities. Validation Presenting (trying out) the training to a small representative audience. Implement the program Actually training the targeted employee group. Evaluation Assesses the program’s successes or failures. Make the Learning Meaningful At the start of training, provide a bird’s-eye view of the material to be present