控制计划的反映.ppt

* 每个过程可以不同的详细程度描述，而且您的小组必须决定对于您的标准化工作多少细节是合适的。 关键是标准化的详细程度，只要可以保证过程产生好的结果，不需要更多的细节。例如，要标准化准备工作的过程，您应决定人们执行必要任务的顺序是否很重要（他们应在淋浴前吃饭？还是淋浴后吃饭？他们从床的哪一侧起床有关系吗？）对于您的过程，您需要了解过程的哪些部分对结果有最大影响。 * * 使用此程序的详细工作表附于“参考资料”一节中的“标准操作”部分以及“项目工作表”部分。简要描述如下： 1. 工作环境是指此程序或操作发生的地点、时间和原因。它是什么过程的一部分？ 2. 收集文档包括所有流程图、标准、职责说明等，它们与该项工作如何完成有关。 3. 对实际程序与归档程序不一致之处作记录。 4. 评估是实际版本还是归档版本产生更好的结果。将较好者标准化（可导致更高的质量，产生更少的缺陷等）。更新文档或更改实际程序。 5. 为持续使用新标准建立一个计划。 6. 实施该计划。 7. 监控实施情况（这在下一个单元中讨论）。 记住、应参照现有的管理系统（例如，“性能管理系统”）来检查这些操作和程序。 * In many cases, we want to find the root 根本causes of defects. Causes, errors, and mistakes lead to defects. A fishbone may be a useful tool to determine the causes of the defects. ERROR DEFECT wrong offset bolt circle outside tolerance wrong tool wrong diameter eyelet wrong address invoice not received wrong cost estimate contract lost * Historically, many processes have relied on inspection to find defects and then prevent them from reaching the customer. With mistake proofing, we want to discover the cause or error first and take the appropriate action to avoid producing the defect. * Historically, many processes have relied on inspection to find defects and then prevent them from reaching the customer. With mistake proofing, we want to discover the cause or error first and take the appropriate action to avoid producing the defect. * Historically, many processes have relied on inspection to find defects and then prevent them from reaching the customer. With mistake proofing, we want to discover the cause or error first and take the appropriate action to avoid producing the defect. * There are many reasons why errors occur. Use the fishbone diagram when trying to find the root cause of problems you will mistake proof. * Remember the principles of mistake proofing: Respect the intelligence of workers. Take over repetitive tasks or actions that depend on constantly 不断的being alert (vigilance)警惕 or memory. Free a worker’s time and mind to pursue more