4 of 6 The Breakthrough Strategy.pptVIP

What is Six Sigma? Six Sigma - The Strategic Initiative Process Systematic Approach to Reducing Defects and cost which impact what is Important to the Customer and the Business Tools Practical, Graphical, Analytical and Instructional methods for “Observing” Process Variables Their Relationships as well as “Managing” their behavior Six Sigma -- What’s it based on? Customer  Anyone who receives product, service or information Opportunity Every chance to do something either “right” or “wrong” Successes vs. Defects The result of every opportunity either meets the Cus