演示文稿2_62759.pptVIP

Question 1 How many paragraphs? Part 1:why I write the letter Part 2:reasons why I want to return ….. Part 3:hope that …… Question 2 What are the key words? order, online shop, sweater, jacket, a pair of shoes, have a button missing, there is a hole in it, not my size, the style of the shoes, a full refund Question 3 Pay attention to……. 1. no threatening words 2. no ugly words Part 1 I am writing to complain about a sweater, a jacket and a pair of shoes which I bought from your online shop last month. Part 2 Unfortunately, when the order arrived I realized that the sweater had a hole in it. A