Unit20ClaimandSettlement综述.ppt

Unit 20 Claim and Settlement New words and Expressions headquarters [hed‘kw??t?z] n.总部 outdated ?[a?t‘de?t?d] a.过期的 detailed ?[‘di?te?ld]? a.详细的 investigation [?n,vest?‘ge??(?)n]? n.调查 fine [fa?n]? v.罚款 official ?[?‘f??(?)l] a.官方的，正式的 inspection [?nspek?n] certificate [s?‘t?f?k?t] 检验证书 ? Task Two C:I think you received the fax from our headquarters yesterday.我想你昨天收到我们总部发出的传真。 Z:The fax says 800 boxes of green tea are outdated.传真说800盒绿茶已经过期。 C:According to the contract we can’t accept this outdated tea.根据合同，我们不能接受过期的茶叶。 Z:Do you bring the inspection certificate,Mr.Crick?你有把检验证书带来吗？ C:The inspection certificate will be sent by fax the day after tomorrow.后天检验证书将由传真发送 Z:This is our inspection certificate,there’s nothing wrong in quality.这是我们的检验证书，质量上面没有任何问题。 C:But how can you explain that 800 boxes of green tea are outdated?但你如何解释800盒绿茶过时了？ Z:I think I’d better make a detailed investigation.我想最好做个详细的调查。 (The following day 第二天) Z:Mr. Crick,the problem has been settled.问题已经解决了。 C:How?如何解决？ Z:I went to the factory and found out the problem was caused by wrong packing.我去了工厂，发现这个问题是由错误的包装导致的。 C:Do you mean it is not the green tea but the packing that is outdated?你的意思是不是绿茶过期了而是包装过期了？ Z:That’s right.是的 C:But we can’t sell these tea with outdated packing,what’s more,the customers will fine us for that.但我们不能出售过期包装的茶叶，而且，客户会因此处罚我们。 Z:We’ll pay for the fees repacking the tea and send your company an official document for your explanation to the customers.我们会支付重新包装茶叶的费用，和给你们发送一份向客户解释的官方文件。 C:I hope that the things will be smooth on my side.我希望我这边的事情会进展得很顺利。 Z:I apologize deeply for it,Mr Crick.我深表抱歉。 C:Thanks for your cooperation.谢谢合作。 P61 1.Some parts are damaged.有些部件损坏了。 2.Some cartons are broken.有些纸箱损坏了。 3.The quantity is not enough now.现在数量不足。 4.Can you send us some more quantity immediately?你能立即给我们寄出更多的数量吗？ 5.Can you offer one year warranty?你能提供一年的报修期吗？ New words and Expressions application [,?pl?‘ke??(?)n] n.申请 policy ?[‘p?l?s?] n.保险单 holder [‘h??ld?] n.持有人、所